Customer Care Specialist – French speaker

Sv. Nedelja, Croatia

About AdriaScan

AdriaScan is a global provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we implemented our solutions in over 2500 customers in more than 110 countries worldwide. 

Our solutions are industry standard, and we are approved supplier of passport/ID scanning solutions for some of the largest hotel groups such as Marriott, Hilton, Accor, and IHG. 

In line with the company’s success in the global market we are expanding our team.  


Duties & Responsibilities

As Customer Care Specialist (m/f) your primary goal will be to keep track of all company customers and provide them with top-notch customer service.

Primary responsibilities will include:

  • Making sure all customers are satisfied with our products
  • Communicating with customers via email and phone
  • Providing first level technical support
  • Solving problematic customer situations in coordination with other company departments (support, development, sales)
  • Keeping customer accounts and information up to date 
  • Creating weekly reports for management

Required Knowledge, Skills & Experience

  • Experience in using Salesforce is an advantage
  • Familiarity with MS Office (Word, Excel, Outlook) 

Languages

  • English (fluent)
  • French (fluent) 
  • Spanish knowledge would be an advantage 

Please note that the job interview will be conducted in English.  


Offer of Benefits to Our Employees

We at AdriaScan are proud of our success and we consider our employees important part of that success. The following are some of benefits we offer to our employees:

  • Relaxed working atmosphere in fast-paced growing business
  • Organized transport to and from AdriaScan offices in Sveta Nedelja to Zagreb 
  • Possibility of promotion and pay rise based on work results and increased responsibilities
  • Free coffee, tea, fruits, snacks, and occasional barbecue parties




Customer Care Specialist – French speaker

Job description

Customer Care Specialist – French speaker

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