Technical Support Specialist - Kerala, India

Thodupuzha, India

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About AdriaScan

AdriaScan is a global provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we implemented our solutions in over 2500 customers in more than 110 countries worldwide.

Our solutions are industry standard, and we are the approved supplier of passport/ID scanning solutions for some of the largest hotel groups, such as Marriott, Hilton, Accor, and IHG.

In line with the company’s global expansion, we are looking for new team members.

Duties & Responsibilities

We are looking for a Technical Support Specialist who will fully use their knowledge, experience, and expertise to further improve our customer services by serving our clients and partners more efficiently and with stronger focus on their needs. Working with other colleagues from the Customer Service Department and the Development and Quality Assurance teams, you will:

  • Provide technical support, perform installations and training services to users of AdriaScan software solutions,
  • Receive, record, analyze, and resolve AdriaScan’s clients’ requests for assistance and/or additional information,
  • Gather AdriaScan clients’ feedback and share it with other relevant AdriaScan personnel,
  • Create new and update existing documentation and instructions on the use of AdriaScan software solutions.

Required Knowledge, Skills & Experience

As a Technical Support Specialist, you will need the following knowledge, skills, and experience:

  • Minimum 1 year of experience in customer services or technical support role
  • Working experience with technical support software solutions
  • Working experience with Salesforce CRM is an advantage
  • Very good communication and collaboration skills
  • Languages: English (fluent), French or Spanish knowledge would be an advantage

Please note that the job interview will be conducted in English.

Technical Support Specialist - Kerala, India

Job description

Technical Support Specialist - Kerala, India